Purchases made by our users through our website (the “Website”) are governed by the conditions (the “Conditions”) described below. The purchase of services (“Service”) through www.piramidesdeguimar.es implies full and unreserved acceptance by the user of the following purchase conditions. The Conditions do not cover the purchase of our services by third parties outside the Website.
Details of the Information Society service provider, owner of the website
| Identity | PARQUE ETNOGRAFICO PIRAMIDES DE GUIMAR, S.A.U – A38363420 |
| Address | Calle Chacona, Sn, 38500 – GUIMAR (Santa Cruz de Tenerife) |
| Phone | 922514510 |
| Website | www.piramidesdeguimar.es |
| piramides@piramidesdeguimar.es |
Please read these Conditions carefully before placing an order for any “Service” on our “Website”. If you do not accept these Conditions, you will not be able to place an order for any Service on our Website. You may print a copy of these Conditions for future reference.
1. Possibility of amending these conditions and the commercial offer
PARQUE ETNOGRAFICO PIRAMIDES DE GUIMAR, S.A.U. may amend at any time the conditions or offers published on its website (prices, products, services, promotions, and other commercial and service conditions). However, such amendments shall in no case affect purchases already made by our users.
The names and brands of products, services and manufacturers are used solely for identification purposes. All photographs, descriptions and prices are non-contractual.
Special offers, promotions or discounts shall be valid until the date indicated or until the indicated stock runs out, as well as the prices indicated at the time the website is consulted.
2. Validity of tickets
Tickets purchased through the website shall be valid for three (3) months from the date of purchase. Once this period has elapsed without the tickets having been redeemed, they shall lose their validity and may not be used.
This condition shall apply exclusively to purchases made after its publication and shall in no case affect tickets purchased previously, which shall be governed by the conditions in force at the time of their purchase.
3. How can I buy on the website?
The purchase by the user is made and completed by following the purchase procedure described in this section. By making a purchase on our website, you agree that communications with PARQUE ETNOGRAFICO PIRAMIDES DE GUIMAR, S.A.U. will be primarily by electronic means.
To make a purchase on our website, simply follow these steps:
- To make a purchase, you must add the services you are interested in to your “shopping basket”.
- Once you have filled your basket with all the services you wish to purchase, complete the purchase.
- To complete the purchase with PARQUE ETNOGRAFICO PIRAMIDES DE GUIMAR, S.A.U. you must finalize the purchase and proceed to pay the amount for the services purchased through the payment gateway.
- The purchase shall be deemed completed when the user receives, by email, confirmation of the order, which shall reflect in detail the services purchased and these conditions.
4. Price of services. Taxes and customs duties
The price shown at all times alongside our services includes IGIC (the Canary Islands general indirect tax).
Should there be a typographical error in any of the prices shown, and should any user have made a purchasing decision based on such error, we will notify the user of this incident immediately, and the user shall have the right to cancel their purchase at no cost to them.
5. Method of payment
5.a) What payment methods can I use?
Payment for our services may be made through the following methods included in this section: Visa, Mastercard or Bizum.
5.b) Is the card payment system secure?
This system is entirely confidential and secure, and the data cannot be seen by third parties.
PARQUE ETNOGRAFICO PIRAMIDES DE GUIMAR, S.A.U. does not store payment data of its users. The information is provided directly to the banking entity’s payment platform.
6. What about invoices?
The user agrees that invoices for the purchase of services shall be issued electronically and sent by email. You may request a paper copy of the invoice by sending an email to piramides@piramidesdeguimar.es
7. Returns
7.a) What period do I have to withdraw from the purchase or to decide to return my purchase?
Cancellations
All tickets, excluding the Brunch, may be cancelled at no cost up to 24 hours before the date of the event, by sending an email to piramides@piramidesdeguimar.es and requesting a refund. After this 24-hour notice period, no refund will be given.
The Brunch may be cancelled with a full refund up to 72 hours before the event, by sending an email to piramides@piramidesdeguimar.es and requesting a refund. After this 72-hour notice period, no refund will be given.
Date changes and validity of tickets:
All Pirámides de Güímar tickets may be rescheduled under the following conditions:
- All tickets may be self-rescheduled up to 24 hours before the event, from the confirmation email, within a period of 3 months from the date of the event.
- The Brunch may be self-rescheduled up to 72 hours before the event, from the confirmation email, within a period of 3 months from the date of the event.
7.b) How can I withdraw from the purchase?
If you wish to withdraw from the purchase, you must notify us of your decision to withdraw from the contract by means of an unequivocal statement, either by post to PARQUE ETNOGRAFICO PIRAMIDES DE GUIMAR, S.A.U. at the following address: Calle Chacona, Sn, 38500 – GUIMAR (Santa Cruz de Tenerife); or by email to piramides@piramidesdeguimar.es.
You may use the withdrawal form template provided below for this purpose, although its use is not mandatory; any communication in which you inform us of your exercise of the right of withdrawal before the corresponding deadline expires will suffice.
| Withdrawal Form |
| (to be completed and sent only if you wish to withdraw from the purchase) |
| For the attention of: PARQUE ETNOGRAFICO PIRAMIDES DE GUIMAR, S.A.U. Calle Chacona, Sn, 38500 – GUIMAR (Santa Cruz de Tenerife) piramides@piramidesdeguimar.es |
| I/We hereby give notice that I/we withdraw from the contract of sale of the following service(s): |
| Order number: |
| Item: |
| Received on: |
| Name(s) of the consumer(s) and user(s): |
| Address(es) of the consumer(s) and user(s): |
| Signature of the consumer and user or of the consumers and users (only if this form is submitted on paper) |
| Date |
7.c) How is the refund made?
PARQUE ETNOGRAFICO PIRAMIDES DE GUIMAR, S.A.U. will refund the amount of the service using the same payment method used by you at the time of purchase, unless you have expressly indicated otherwise; in any case, you will not incur any expense as a result of the refund, within a maximum period of 24 hours from the date on which we are informed of the withdrawal.
8. Legal warranty
The services sold by PARQUE ETNOGRAFICO PIRAMIDES DE GUIMAR, S.A.U. are covered by the legal warranty from the moment of delivery of the services, at the seller’s expense, in accordance with the provisions of consumer and user protection legislation.
The legal warranty shall be covered as follows:
a. Services: 2 years.
9. Data protection policy
PARQUE ETNOGRAFICO PIRAMIDES DE GUIMAR, S.A.U. undertakes to comply with current legislation regarding the processing of personal data.
You can access further information in our Privacy Policy.
10. Complaints and consumer/user assistance
If you are not satisfied with the service, please notify us at the following address: PARQUE ETNOGRAFICO PIRAMIDES DE GUIMAR, S.A.U., domiciled at Calle Chacona, Sn, 38500 – GUIMAR (Santa Cruz de Tenerife), or at the following email address piramides@piramidesdeguimar.es
You may submit any type of complaint to the following email address piramides@piramidesdeguimar.es
In addition, we have official complaint forms available to our customers and users. You may request them by calling 922514510 or by email at piramides@piramidesdeguimar.es
11. Force majeure
PARQUE ETNOGRAFICO PIRAMIDES DE GUIMAR, S.A.U. shall not be liable for any breach or delay in the performance of any of the obligations assumed, when this is due to events beyond our reasonable control (“Force Majeure Event”).
Force Majeure Events shall include any act, event, failure to exercise, omission or accident beyond our reasonable control, such as: a) Strikes, lock-outs or other industrial action; b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or undeclared) or threat or preparation for war; c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster; d) Impossibility of using means of transport; impossibility of using telecommunications systems; and e) Acts, regulations or restrictions of any government.
The obligations arising from these conditions shall be suspended during the Force Majeure period, and the deadline for fulfilling such obligations shall be extended for a period of time equal to that during which the Force Majeure Event lasts; we will use all reasonable means to bring the Force Majeure Event to an end or to find a solution enabling us to fulfil our obligations despite the Force Majeure Event.
12. Partial invalidity
Should any of these Conditions be declared null and void by a final decision issued by a competent authority, the remaining terms and conditions shall remain in force and shall not be affected by such declaration of nullity.
13. Applicable law and competent courts
Contracts for the purchase of services through our Website, and any disputes or claims arising therefrom or relating to their subject matter or execution (including non-contractual disputes or claims), shall be governed by Spanish law.
Any dispute arising out of or in connection with the use of the website or with the services shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals of the province of Santa Cruz de Tenerife.
If you are contracting as a consumer, nothing in this clause shall affect the rights recognized to you as such under current legislation, and you may choose to bring a claim to enforce your rights in relation to these Conditions before the Courts or Tribunals corresponding to your place of residence.
14. Online dispute resolution platform
In compliance with the obligation to inform consumers established in Article 14 of Regulation (EU) 524/2013 on online dispute resolution for consumer disputes, PARQUE ETNOGRAFICO PIRAMIDES DE GUIMAR, S.A.U. informs you that the European Commission provides an online dispute resolution platform, available at the following link:
15. Notifications
Occasionally, PARQUE ETNOGRAFICO PIRAMIDES DE GUIMAR, S.A.U. may use your personal data to send you notifications by email. Such notifications will be sent to inform you of changes to our services.
16. Our commitment to quality for our users. Comments and suggestions
The client should bear in mind that, in terms of service, we offer human talent that is ready to help in a personalized way. Our goal is customer satisfaction with our services and achieving the highest quality standards.
Your comments and suggestions are welcome. You can contact us by email at piramides@piramidesdeguimar.es or by phone at 922514510.
Date: 26/08/26
Version: V.2.0